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Job Description

Join sg Schulungen as a Customer Care Specialist (m/w/d) in Berlin and be a part of our dynamic sales team. We are looking for a motivated individual who is eager to start their career in customer service within the service industry. As a Customer Care Specialist, you will play a crucial role in ensuring our clients receive exceptional service and support.

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Assist customers with product and service information, addressing their needs and concerns effectively.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with the sales team to ensure customer satisfaction and retention.
  • Participate in training sessions to stay updated on product knowledge and service protocols.
  • Contribute to team efforts by accomplishing related tasks as needed.

Required Profile

We are seeking a young professional who is enthusiastic about customer service and eager to learn. The ideal candidate should possess the following skills and attributes:

  • Excellent communication skills in both German and English.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently as well as part of a team.
  • Basic computer skills and familiarity with CRM systems is a plus.
  • Friendly and approachable demeanor with a customer-first attitude.
  • Willingness to learn and adapt in a fast-paced environment.

Offer

At sg Schulungen, we value our employees and offer a supportive work environment. As a Customer Care Specialist, you will enjoy the following benefits:

  • Permanent full-time position in our Berlin office.
  • Opportunities for professional growth and development.
  • Comprehensive training and onboarding program.
  • Competitive salary with performance-based incentives.
  • Access to company events and team-building activities.
  • Supportive and collaborative team culture.

Contact person

Dominique vB Customer Onboarding